REPAIR SERVICE

You can apply for product warranty service if the product fails to perform within the valid product warranty period. For details of the major components warranty period table, see https://www.zonnaura.com/service/policy

The free warranty service must meet the following conditions:

√ Normal use of the product since purchase within the specified product warranty period, the product with non-artificial performance failure;

√ No unauthorized dismantling of the product, no modification or addition that is not guided by the official manual, and other non-anthropogenic failures;

√ Provide valid proof of purchase, bill and bill number.

The following cases are not covered by the free product warranty service:

√ In the event of a man-made collision or burning accident that is not caused by the quality of the product itself;

× Damage caused by private modification, disassembly, case opening, etc., not guided by the official manual;

× Damage caused by incorrect installation, use, or operation without following the instructions;

× Damage caused by improper installation, use and operation without the guidance of the official instructions;

× Damage caused by circuit modification, or improper matching of battery packs and chargers without the guidance of the official instruction manual;

× Damage caused by flying and shooting without following the product manual;

× Damage caused by maneuvering in harsh environments, such as high winds, rain, sand and dust;

× Damage caused by maneuvering in a complex electromagnetic environment or strong interference sources, such as mining areas, transmission towers, high-voltage lines, substations, etc.,.

× Damage caused by handling with other wireless equipments interfering with each other, such as transmitter, map transmission signal, WiFi signal interference, etc;

× Damage caused by taking off with more than the safe takeoff weight;

× Damage caused by forcible flight in the case of aging or damage to parts;

× Damage caused by reliability and compatibility problems when used in conjunction with non-zonnaura certified third-party parts;

× Damage caused by insufficient discharge due to insufficient power or the use of batteries with quality problems;

× Signs of torn or altered serial numbers, factory tags, and other markings on the machine;

× Failure to send the corresponding item within 7 natural days after contacting zonnaura to confirm the warranty service.